1. What does the photo album look like?
  Please refer to homepage.
2. What kind of paper in used?
  Photo album only uses high quality Kodak professional paper.
3. How many page can I have in photo album.
  The photo album can store minimum of 10 pages a maximum of 25 pages.
4. How many image can I include on a page?
  From 1 borderless photo, depend to your designed file.
5. What kind file format I need to send in?
  We will accept file in JGP, PSD, TIFF format with 254 resolutions.
6. The mothod of sending in file?
  a.  FTP(File Transfer Protocol) 24 hours, client accounts required.
  b.  By Post - CDR.
7. How do I order my photo album?
  To order photo album, you need to send us your image file by uploading it to our ftp server, or sending it to us on CDR. We will send an email confirmation of receipt and you can proceed to make payment. We will only proceed with production after received full payment.
8. What is production lead-time?
  7 working days(excluded courier service)
9. Mode of payment?
  Bank transfer.

Bank Name: CIMB Berhad

  Accounts Name: De Loyal Imaging (M) Sdn. Bhd.
  Account No: 0133-0001384-05-9
  Credit card payment coming soon.
10. Delivery Policy?
  Photo Album will shipped out to the address noted in your order within 10 days(with the exception of the Malaysia's Public Holidays). All orders will be delivered by courier service.
11. Who owns copyright in the Photo Album?
  You must have the necessary rights for all content included in your photo album. Photo Album is a personalised photo printing & album maker, not a publishing company and does not own copyright in any of the photo album or their contents. Copyright in the content lies with the person who created the image or took the photograph, and photographers who have signed a Publishing Agreement may need permission from the client or publishing company to include the photographs in a photo album.
12. Customer Service Policy?
  General technical assistance is provided in the FAQ on our website. All additional queries can be forwarded to enquiry@photoalbum.net.my or contact us at +607-352 2829.
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